Since 1992, TAS AG has been offering integrated solutions for customer communication and has developed into a full-service service provider in dialogue management over the past few years.

Nowadays our portfolio ranges from complete multi-channel customer communication, business process outsourcing, consulting services and training for a wide range of company sectors.

In addition to our headquarters in Leipzig, TAS AG now has further sales locations in Frankfurt/Main, Berlin, Munich, Hamburg and Cologne. Around 300 staff are currently employed in Leipzig, and generate an annual turnover of € 9.2 million.

TAS AG has been TÜV certified since 2009, the first company in its sector to do so. Thanks to our modern safety and data protection standards, we have been awarded TÜV certification in accordance with ISO 27001, which means that we can guarantee our customers and business partners absolute data security in line with international guidelines.

In the past 18 years we have successfully concluded 1800 campaigns with more than 25 million contacts in both the inbound and outbound sectors. TAS AG employees nowadays implement multi-sector projects in a wide range of languages. Flexibility and customer-oriented working processes always guarantee optimum implementation and ensure we can cope with all the challenges we meet.

The company visions ought to grow as fast as the company grows!

                                          Jochen Geyer, TAS AG Board Of Directors

Our vision 1992

Chemnitz, in Saxony, 1992. Jochen and Sylvia Geyer take a step into the unknown. Their vision, a "telemarketing and call centre in East Germany". Watchful observation of the market coupled with their own passion for sales mean that the decision to offer sales and service support as a service provider is proved right from day one.

Their start in only 20 m2 of office space and one or two telephonists enables the implementation of small jobs for customers who have already recognised the benefits of the service. The aim is now to offer the relatively new idea of "telephone marketing" specifically in East Germany in a target way.

Even at that time, we defined success by ‘achieving the aims you set yourself’. TAS AG therefore grows year by year with intensive in-house acquisitions and skilful business management.

On course for expansion

Today, the mini company with big visions has grown into a professional, fine figure of a company - one of the market leaders in dialogue management.
On top of this, our visions have grown with the company! The company was restructured into a public limited company at the beginning of 1999 – a clear message to the German call centre market! The second office in Leipzig was opened almost simultaneously as the founding of the plc.  

In the year 2000, further services were developed with over 50 employees - these offer the customer a monetary, marketing and competitive advantage in all phases of the sales process across all sectors. Both global players and medium-sized companies and service providers from various sectors discover dialogue management for themselves and work trustingly with TAS AG.

An enlarged office space, additional employees and the most modern technology available enable us to deliver extremely extensive projects in the meantime which go far beyond telemarketing. The team is currently drawing up new procedures for the integration of Internet and e-mail with call centre systems. The synergy between outbound and inbound strategies guarantees absolute flexibility in customer support.

One of the most demanding task in 2002 was the complete management of the donation hotline for the flood catastrophe. Within 24 hours, a total of 53 call centres with 1700 workstations were activated and managed across Germany for the German television channels MDR and ARD and the Bild Zeitung.

New objectives

Since 1992, TAS AG has been extending its know-how with every new project and is developing new trends and strategies again and again. Commitment and flexibility have had considerable effect on the extension of the product portfolio over the last few years. For this reason, Sylvia and Jochen Geyer, TAS AG Board Of Directors, decided to dispense with the constraint of "telemarketing" in the company name. The company has been operating under the name TAS AG since June 2010 - dialogue management since 1992.

During the course of the restructuring, the service portfolio was adapted to the new requirements in the sector and extended with new communication channels. TAS AG, as a future-oriented and up-to-date company, is one of the first providers to integrate the components of web 2.0 in its customer communication and therefore is influencing new market trends once again.